Privacy policy
How Nanosoft collects, uses, and protects the information you share with us.
Information we collect
Personal information: We collect what you give us voluntarily — name, email address, phone number, company name, and project details — when you request a quote, fill in the contact form, or write to us directly.
Project & content information: For design and development engagements, Nanosoft gathers the requirements, brand assets, and content needed to build and ship your product.
Technical & usage data: The site automatically records data such as IP address, browser type, device information, pages visited, and referring website. Cookies and similar technologies help us understand usage and improve the site.
Payment data: Payments are processed through Stripe. Nanosoft does not store card numbers or banking details — all payment data is handled directly by Stripe under PCI DSS standards. See Stripe's Privacy Policy for details.
How we use your information
- Respond to inquiries and prepare quotes and proposals
- Deliver web, mobile, and software development services
- Communicate project updates and provide support
- Improve our website, services, and overall experience
- Send relevant updates or marketing communications (opt-out available)
- Comply with applicable legal obligations
Sharing your information
We do not sell your personal information. Data may be shared with trusted service providers under confidentiality agreements, or disclosed to legal authorities when required by law.
Data retention
Personal information is retained for 3 years following the completion of services. Payment-related records are retained for 7 years in line with legal requirements.
Data security
We use industry-standard safeguards to protect your information against unauthorized access, alteration, or disclosure.
Your rights
- Access, update, or delete your personal information
- Opt out of marketing communications at any time
- Request an explanation of how your data is used
To exercise any of these rights, write to us at support@nanosoft.my.
Third-party links
Our site may link to third-party sites. We aren't responsible for their privacy practices and encourage you to review their own policies.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.